1. Introduction

The Saudi Dates website has been established to offer a unique digital experience that makes it easier for users to explore the wide variety of Saudi dates.
In adherence to its commitment to protecting user data and information, Saudi Dates undertakes to maintain the confidentiality and privacy of such data and to utilize it solely for the purpose of delivering the intended level of service to the user, in accordance with the applicable laws, regulations, and terms and conditions in force within the Kingdom of Saudi Arabia. The user’s access to and use of the Saudi Dates website shall be deemed as explicit consent to the website’s Privacy Policy.
At Saudi Dates, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website. 

2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, or other details you provide via contact forms, newsletter subscriptions, or inquiries.
• Usage Data: such as browser type, pages visited, time spent on pages, and other diagnostic data collected via cookies and analytics tools (e.g., Google Analytics).

3. Purpose of Collecting Personal Data

We may use your information to:

• Responding to your inquiries, requests or submitted complaints.
• Improve our website experience and understand user behavior;
• Comply with legal obligations.

4. Use of Personal Data

 Personal data is used for the purposes of completing the registration process and enhancing the user experience

5. Methods of Data Collection

1. Personal data is collected directly from the data subject through the registration process. No personal data is obtained from any third parties.
2. Personal data may also be collected indirectly through cookies that are gathered when visiting the website.

6. Sharing your information

Personal data collected through the Saudi Dates website is not shared or exchanged with third parties. Your information may only be shared with trusted service providers who assist us in operating the website or communicating with you, provided that they are contractually obligated to protect your data in accordance with formal agreements

7. Storage and Disposal of Personal Data

Personal data is stored within the databases of the National Center for Palms and Dates, either at the Center itself or at affiliated entities within the borders of the Kingdom. Servers and databases are protected using the best practices and technologies, in accordance with the controls and standards set by the National Cybersecurity Authority. This is to ensure the prevention of unauthorized access and to minimize cybersecurity risks. Once the purpose for which the data was collected has been fulfilled, and the retention period from the date of storage has ended, the data will be securely destroyed in a manner that makes it inaccessible and unrecoverable, in line with the policies of the National Information Center. 

8. Legal Basis for the Collection and Processing of Personal Data

The collection and processing of personal data is based on the consent of the data subject. The data subject may withdraw their consent to the collection and processing of their personal data at any time, unless another legal basis exists. To exercise this right, the data subject may contact the Data Management Office through the Saudi Dates website.

Email: info@ncpd.gov.sa

9. Rights of the Data Subject

• Right to Be Informed: The data subject has the right to know how we collect their personal data, the legal basis for its collection and processing, how it is processed, stored, and destroyed, and with whom it will be shared. Full details can be found in the Privacy Policy – this policy – or by contacting us using the information provided in Clause Fourteen.
• Right of Access to Personal Data: The data subject has the right to request a copy of their personal data by contacting the email address specified in Clause Fourteen. The data will be provided free of charge within [specify response timeframe], via email.
• Right to Rectification of Personal Data: The data subject has the right to request the correction of their personal data if they believe it is inaccurate, incorrect, or incomplete. Requests can be submitted via the email provided in Clause Fourteen, and the data will be reviewed and updated within [specify response timeframe]. The data subject will be notified of the update via email.
• Right to Erasure of Personal Data: The data subject has the right to request the erasure of their personal data under certain circumstances, unless a legal provision specifies a particular retention duration or there are contractual requirements.
• Right to Withdraw Consent for Processing Personal Data: The data subject may withdraw their consent for the processing of their personal data at any time, unless there are legitimate grounds that require otherwise. 

10. Exercising Data Subject Rights

The data subject has the right to request access to, rectification, or erasure of their personal data by contacting the Data Management Office through the Saudi Dates website.

Email: info@ncpd.gov.sa

11. Third Party Links

The Saudi Dates website may contain links to other websites in order to meet the user’s needs. Saudi Dates is not responsible for any content on those websites, nor for any person’s use of them or their proper functioning, or for any problems that may arise from their use. The user is responsible for all actions he takes while using any of the websites he visits through those links on this website.

12. Privacy Policy Updates

• The management of the Saudi Dates website reserves the right to add or modify any provisions of the Privacy Policy. The website management will notify the data subject of such changes, and reserves the right to terminate the data subject’s account if they do not accept any changes to the Privacy Policy.
• The Arabic language shall be the official language for the application of the terms and conditions. In case of any dispute in the interpretation of any provision in another language, the Arabic text shall prevail.

13. Data Protection Officer

1. Name: Data Management Office at NCPD.
2. Email: info@ncpd.gov.sa

14. Complaints and Inquiries

If you have any complaints or inquiries related to the Privacy Policy or the handling of personal data, please contact the website administration via the following email address: (info@ncpd.gov.sa).

If no response is received within a maximum of 5 business days, the complaint or inquiry may be escalated to the Data Management Department at Saudi Dates Website.